Summary

When attempting to pull the "Time in Status" data from Jira REST API, it seems that the field is only updated when the issue is resolved (has a value in the Resolution field). If the issue has been transitioned a few times, but never had the value in the Resolution field, the custom field will still show "null".

Environment

• Atlassian Cloud

Steps to Reproduce

1. Create a Jira issue.
2. Transition it to a new status which does not set the Resolution field.
3. Since the REST endpoint we are using is a GET, we can directly check through the browser.
   • Through the browser, go to "<instance-name>.atlassian.net/rest/api/2/issue/<issue-key>"
4. In the returned results, search for the value of customfield_<ID of Time In Status custom field>.
   • For example, "customfield_10013".

Expected Results

The "Time in Status" custom field should show the time that the issue was in the first status. For example,

"customfield_10013":"1_*:*_1_*:*_16552_*|*_10002_*:*_1_*:*_0"

Actual Results

The "Time in Status" custom field shows as null.

"customfield_10013":null

Workaround

None