Details
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Bug
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Resolution: Won't Fix
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Low
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2
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Severity 3 - Minor
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Description
Summary
User is receiving bounce emails when sending email to Jira Core configured default mail handler, for example:
This message could not be delivered. Action: failed Final-Recipient: rfc822; jira@test123.atlassian.net Original-Recipient: rfc822; jira@test123.atlassian.net Diagnostic-Code: smtp; 550 5.1.1 Mailbox does not exist Status: 5.1.1
This happens in case there are more than 1 Mail Server configured in Jira Core ('Incoming email' section) that has 'host' specified as 'mailstore':
Expected Results
Email is received by Jira and processed successfully
Actual Results
Bounce is received 3 hours after email is sent
Workaround
This situation may happen in case there are Mail Servers configured from Jira Service Desk, name of such Mail Server is automatically generated and will be like:
Mail server for <project_name>@<instance_name>.atlassian.net. Created by JIRA Service Desk.
Make sure there are no Mail Handlers configured for this mail server. If so, remove such Jira Service Desk Mail Server.
Attachments
Issue Links
- causes
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JST-362789 Loading...