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  1. Jira Cloud
  2. JRACLOUD-68417

JIRA sends duplicated mentioned notifications when a user is mentioned during issue transition

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    Description

      Summary

      When a user is mentioned in the comment during issue transition, duplicated email notifications will be sent to the user.

      JIRA will generate one mentioned notification for each action performed:

      • If during issue transition, the user is mentioned in the comment - JIRA generates two mentioned email notifications:
      • If during issue transition, the user is mentioned in the comment and issue assignee updated - JIRA generates three mentioned email notifications

      One of the notification will be generated based on the mentioned user's role in the issue:

      • If the mentioned user is watcher/assignee - the notification will be:
        <user-who-triggered-the-action> commented on <issue-key>
        
      • If the mentioned user is not watcher/assignee - the notification will be:
        <user-who-triggered-the-action> mentioned you on <issue-key>
        

      Steps to Reproduce

      1. Create a new notification scheme as following:
      2. Associate the created notification scheme to a project
      3. Add a screen (which contains the assignee field) to a transition within the workflow for project in previous step
      4. Create a new issue in this project
      5. Perform the transition (for which the screen is added) and in the transition's screen add a comment mentioning someone
      6. Perform the previous step again, and this time, during transition update the issue assignee (assign/re-assign)

      Expected Results

      JIRA should generate only one mentioned notification

      Actual Results

      For step #5 (Steps to Reproduce) JIRA generates and sends two mentioned notification to the mentioned user
      For step #6 (Steps to Reproduce) JIRA generates and sends three mentioned notification to the mentioned user

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              Unassigned Unassigned
              grahimi Yahya (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: