Shortcut C used to create issues in new JIRA experience doesn't work for some customers

Summary

Shortcut C used to create issues in new JIRA experience doesn't work for some customers

Environment

Atlassian Cloud

Steps to Reproduce

1. Turn on the New Jira Experience
2. Use the shortcut C to create an issue

Expected Results

Create issue window pops up

Actual Results

Nothing happens

Workaround

Switch back to the old UI from Profile > Turn off for now