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Type:
Bug
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Resolution: Duplicate
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Priority:
Low
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Component/s: Backup & Restore - Import From JIRA Cloud
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None
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Severity 3 - Minor
Problem Description
When running import, it hits into the error below when the import hit 21%:
Steps to replicate
- Generate a backup from a Jira cloud instance
- Attempt to import to another JIRA Cloud instance
Expected Result
Import complete, as the backup data was generated from JIRA Cloud to another JIRA Cloud
Actual Result
Import failed as the error message on the problem description
Checking the logs, you see the error message:
msg: Import task failed: [Error occurred while running the task. Please contact support.]
stack: cloud.atlassian.provisioning.exception.PermanentProvisioningFailureException: Import task failed: [Error occurred while running the task. Please contact support.]
at com.atlassian.jira.internal.rest.CloudBackupManager.startImport(CloudBackupManager.java:91)
at com.atlassian.jira.internal.rest.ImportResource.lambda$importArchive$1(ImportResource.java:75)
at com.atlassian.jira.internal.rest.AbstractCloudProvisionerResource.lambda$withTenantedWorkContext$0(AbstractCloudProvisionerResource.java:68)
at com.atlassian.jira.internal.filter.InternalResource.withWorkContext(InternalResource.java:100)
at com.atlassian.jira.internal.rest.AbstractCloudProvisionerResource.withTenantedWorkContext(AbstractCloudProvisionerResource.java:66)
at com.atlassian.jira.internal.rest.ImportResource.importArchive(ImportResource.java:74)
at com.atlassian.jira.internal.rest.ImportResource.lambda$post$0(ImportResource.java:65)
at com.atlassian.jira.internal.rest.AsyncCloudTaskRunner$AsyncCloudProvisionerHelper.wrapTask(AsyncCloudTaskRunner.java:146)
at com.atlassian.jira.internal.rest.AsyncCloudTaskRunner$AsyncCloudProvisionerHelper.lambda$runAsync$0(AsyncCloudTaskRunner.java:129)
at java.util.concurrent.CompletableFuture$AsyncSupply.run(CompletableFuture.java:1590)
at java.util.concurrent.CompletableFuture$AsyncSupply.exec(CompletableFuture.java:1582)
at java.util.concurrent.ForkJoinTask.doExec(ForkJoinTask.java:289)
at java.util.concurrent.ForkJoinPool$WorkQueue.runTask(ForkJoinPool.java:1056)
at java.util.concurrent.ForkJoinPool.runWorker(ForkJoinPool.java:1692)
at java.util.concurrent.ForkJoinWorkerThread.run(ForkJoinWorkerThread.java:157)
}
ext: { [+]
}
host: ip-10-124-186-127.useast.atl-inf.io
hostname: 4021ce91fd13
level: ERROR
logger: com.atlassian.jira.internal.rest.ProvisioningResource.privacy-safe
m: { [+]
}
message: Non recoverable error occurred during cloudImport.
The error seems to be related to the fact that Jira running into an error getting provisioning date:
level: ERROR
logger: com.atlassian.jira.config.featureflag.context.BaseFeatureFlagContextSupplier.privacy-safe
m: { [+]
}
message: Error getting provisioning date
msg: Unable to load values for CacheKey[entityName=jira.properties,entityId=1]
stack: com.opensymphony.module.propertyset.PropertyImplementationException: Unable to load values for CacheKey[entityName=jira.properties,entityId=1]
at com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore.propEx(CachingOfBizPropertyEntryStore.java:320)
Caused by: com.querydsl.core.QueryException: Caught PSQLException for select "O_S_PROPERTY_ENTRY"."property_key", "O_S_PROPERTY_ENTRY"."propertytype"
from "public"."propertyentry" "O_S_PROPERTY_ENTRY"
where "O_S_PROPERTY_ENTRY"."entity_name" = ? and "O_S_PROPERTY_ENTRY"."entity_id" = ?
order by "O_S_PROPERTY_ENTRY"."id" desc
Caused by: org.postgresql.util.PSQLException: ERROR: relation "public.propertyentry" does not exist
Position: 86
at com.sun.proxy.$Proxy4803.executeQuery(Unknown Source)
at com.querydsl.sql.AbstractSQLQuery.fetch(AbstractSQLQuery.java:446)
... 44 more
Workaround
No workaround yet
- duplicates
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- Closed
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