Details
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Bug
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Resolution: Timed out
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Medium
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1
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Severity 3 - Minor
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Description
Summary
Replies or forwards via email are getting into JIRA as new issues instead of comments when there is no issue-key on the subject.
Environment
- Jira 55701f88
Steps to Reproduce
- Have a "Create a new issue or add comment to an exiting issue" mail handler set.
- Send an email to that mail handler.
- JIRA will create a new issue (e.g.: AB-1).
- Reply or forward that same email to the mail handler; however, ensure that the subject header does not contain the issue key.
Expected Results
JIRA should add a comment to the existing issue as it's a reply/forward to the email.
Actual Results
JIRA creates a new issue.
Notes
The Creating issues and comments from email documentation states that:
Issue and comment creation
The following diagram shows how Jira processes each incoming email message and determines how its content becomes a new issue or a comment on an existing issue:
Workaround
None.
Attachments
Issue Links
- is cloned from
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JRACLOUD-65480 "create a new issue or add a comment to an existing issue" mail handler not working
- Closed