"Unable to embed resource" message for new attachment different then image

XMLWordPrintable

    • 2
    • Severity 3 - Minor

      Summary

      "Unable to embed resource" message for new attachment which is not an image

      Environment

      Atlassian Cloud

      Steps to Reproduce

      1. Go to issue
      2. Add an attachment (a .docx file) to issue using:
        • the browse functionality, OR
        • Drag and drop functionality to Attachments section
      3. Add the link to the attachment in a comment using

      Expected Results

      The expected format for links is shown and the link is embedded. As explained in Formatting links the link should be in the following format:

      [^attachment.ext]
      

      Actual Results

      The format for adding the file is automatically chosen as for the image one:

       !test.docx|thumbnail!  
      

      which results in error message:

      Unable to embed resource: test.docx of type application/vnd.openxmlformats-officedocument.wordprocessingml.document
      

      Notes

      The issue is only affecting new attachments. After few minutes it is possible to add the correct link.

      Workaround

      1. Click to add a comment on the issue
      2. Drag and drop the file in the Comment section

        1. Attachment button.png
          24 kB
          Maja
        2. browse.png
          30 kB
          Maja
        3. Drag and drop to comment section.png
          31 kB
          Maja
        4. Attachments section.png
          56 kB
          Maja

            Assignee:
            Zak (Inactive)
            Reporter:
            Maja (Inactive)
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            Watchers:
            11 Start watching this issue

              Created:
              Updated:
              Resolved: