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  1. Jira Cloud (including JIRA Core)
  2. JRACLOUD-67781

Specific Chrome version crashing

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      Description

      Summary

      While browsing through JIRA, in the below version and the environments tested, when the thread reaches a specific amount of memory, the tab is crashed and is necessary to refresh the page. Please, note that the steps for replication are just one way to do this there are many ways to reach this state, by simply browsing throughout the system.

      Check uploaded video reproducing the error Crash.mp4

      Environment

      • Chrome Version 61.0.3163.100
      • Tested in Linux
      • Cases were reported using Windows 7, but harder to reproduce.

      Steps to Reproduce (merely one way, but there are other ways reported)

      1. Go to a board containing a good number of issues (around 16)
      2. Click issue by issue to see the detailed view
      3. Repeat until it crashes (around 16 times for my case)

      Expected Results

      Jira operates normally and stable

      Actual Results

      Aw, Snap! Error message occurs

      Workaround

      Not happening when using Firefox.

      Notes

      Also checked in Chrome to 62.0.323.62

        Attachments

        1. chrome.gif
          chrome.gif
          514 kB
        2. Crash.mp4
          2.90 MB
        3. firefox.gif
          firefox.gif
          640 kB
        4. screenshot-1.png
          screenshot-1.png
          22 kB
        5. vokoscreen-2017-10-24_13-09-31.mkv
          635 kB

          Issue Links

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              People

              Assignee:
              dmeyer Dave Meyer
              Reporter:
              emasiero Eduardo Masiero
              Votes:
              76 Vote for this issue
              Watchers:
              67 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: