Details
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Bug
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Resolution: Duplicate
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Low
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None
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Severity 2 - Major
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Description
Summary
Mail handlers are creating duplicated comments. It seems like what happens is:
- JIRA processes email for more than 60s.
- while JIRA is still processing email, the connection drops (http 499 on nginx).
- JIRA finishes adding comment but cannot respond.
- The mail handler retries reading the mail box and the process repeats.
Environment
Steps to Reproduce
- Send an email with attachments to a mail handler with the default timeout (1 min)
Expected Results
The mail handler should process this email and add a comment to the issue
Actual Results
The connection to the mail server closes before the handler is done processing the email. Therefore that email is not removed from the mail server and at the next run the handler will process the same email again, creating duplicated comments.
Notes
Similar to this other bug, https://jira.atlassian.com/browse/JRACLOUD-67475
Workaround
Increase the delay configuration in the mail handler
Attachments
Issue Links
- duplicates
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JRACLOUD-67475 Mail Handler creating duplicated tickets
- Closed
- mentioned in
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