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  1. Jira Cloud
  2. JRACLOUD-67688

Import fails due to LicenseExceededException in import failure

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      Last seen at 2017-09-22T09:46:14Z
      The following stack trace will appear in the logs:

      com.atlassian.jira.bc.dataimport.identity.UsersAndGroupsImportHelper$1: com.atlassian.crowd.exception.runtime.OperationFailedException
      	at com.atlassian.jira.bc.dataimport.identity.UsersAndGroupsImportHelper.transferUsersToCrowd(UsersAndGroupsImportHelper.java:211)
      	at com.atlassian.jira.bc.dataimport.identity.IdentityImportHelper.performMigration(IdentityImportHelper.java:111)
      	at com.atlassian.jira.bc.dataimport.CloudImportTaskRunner.performTasksOnImportDb(CloudImportTaskRunner.java:308)
      	at com.atlassian.jira.bc.dataimport.CloudImportTaskRunner.lambda$null$2(CloudImportTaskRunner.java:157)
      	at com.atlassian.connpool.impl.AbstractConnectionPoolProvider.withPrivatePool(AbstractConnectionPoolProvider.java:134)
      	at com.atlassian.jira.connpool.JiraViburConnectionPoolProvider.withPrivatePool(JiraViburConnectionPoolProvider.java:89)
      	at com.atlassian.jira.bc.dataimport.AbstractBackupTaskRunner.lambda$null$0(AbstractBackupTaskRunner.java:59)
      	at java.util.Optional.map(Optional.java:215)
      	at com.atlassian.jira.bc.dataimport.AbstractBackupTaskRunner.lambda$runWithSeparateContextAsync$1(AbstractBackupTaskRunner.java:58)
      	at java.util.concurrent.CompletableFuture$AsyncSupply.run(CompletableFuture.java:1590)
      	at java.util.concurrent.CompletableFuture$AsyncSupply.exec(CompletableFuture.java:1582)
      	at java.util.concurrent.ForkJoinTask.doExec(ForkJoinTask.java:289)
      	at java.util.concurrent.ForkJoinPool$WorkQueue.runTask(ForkJoinPool.java:1056)
      	at java.util.concurrent.ForkJoinPool.runWorker(ForkJoinPool.java:1692)
      	at java.util.concurrent.ForkJoinWorkerThread.run(ForkJoinWorkerThread.java:157)
      Caused by: com.atlassian.crowd.exception.runtime.OperationFailedException
      	at com.atlassian.jira.bc.dataimport.identity.DefaultIdpSafeOperations.withRetry(DefaultIdpSafeOperations.java:139)
      	at com.atlassian.jira.bc.dataimport.identity.DefaultIdpSafeOperations.importUser(DefaultIdpSafeOperations.java:122)
      	at com.atlassian.jira.bc.dataimport.identity.UsersAndGroupsImportHelper.createNewUserWithGroupMemberships(UsersAndGroupsImportHelper.java:242)
      	at com.atlassian.jira.bc.dataimport.identity.UsersAndGroupsImportHelper.transferUsersToCrowd(UsersAndGroupsImportHelper.java:199)
      	... 14 more
      Caused by: com.atlassian.idp.client.exceptions.LicenceExceededException: {"schemas":["urn:ietf:params:scim:api:messages:2.0:Error"],"status":"400","detail":"Unable to create the user as you have insufficient licence seats for JIRA XXX","errorType":"LicenceExceeded","message":"Unable to create the user as you have insufficient licence seats for JIRA XXX","data":"JIRA XXX"}
      	at com.atlassian.idp.client.IdentityPlatformClientImpl.mapStatusCodeException(IdentityPlatformClientImpl.java:590)
      	at com.atlassian.idp.client.IdentityPlatformClientImpl.mapInputStream(IdentityPlatformClientImpl.java:523)
      	at com.atlassian.idp.client.IdentityPlatformClientImpl.makeRequestWithEntityBody(IdentityPlatformClientImpl.java:508)
      	at com.atlassian.idp.client.IdentityPlatformClientImpl.importUser(IdentityPlatformClientImpl.java:391)
      	at com.atlassian.jira.bc.dataimport.identity.DefaultIdpSafeOperations.lambda$importUser$2(DefaultIdpSafeOperations.java:122)
      	at com.atlassian.jira.util.retry.Retryer$Retriable.call(Retryer.java:80)
      	at com.atlassian.jira.bc.dataimport.identity.DefaultIdpSafeOperations.withRetry(DefaultIdpSafeOperations.java:132)
      	... 17 more
      

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              ohookins@atlassian.com Oliver Hookins (Inactive)
              edalgliesh Eric Dalgliesh
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                Updated:
                Resolved: