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Type:
Bug
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Resolution: Fixed
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Priority:
Low
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None
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8
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Severity 3 - Minor
This is a transient failure due to load. The workaround is to attempt the import again.
This error will appear in the logs (note UsersAndGroupsImportHelper, OperationFailedException, and SocketTimeoutException):
com.atlassian.jira.bc.dataimport.identity.UsersAndGroupsImportHelper$1: com.atlassian.crowd.exception.runtime.OperationFailedException at com.atlassian.jira.bc.dataimport.identity.UsersAndGroupsImportHelper.transferUsersToCrowd(UsersAndGroupsImportHelper.java:211) at com.atlassian.jira.bc.dataimport.identity.IdentityImportHelper.performMigration(IdentityImportHelper.java:111) at com.atlassian.jira.bc.dataimport.CloudImportTaskRunner.performTasksOnImportDb(CloudImportTaskRunner.java:308) at com.atlassian.jira.bc.dataimport.CloudImportTaskRunner.lambda$null$2(CloudImportTaskRunner.java:157) at com.atlassian.connpool.impl.AbstractConnectionPoolProvider.withPrivatePool(AbstractConnectionPoolProvider.java:134) at com.atlassian.jira.connpool.JiraViburConnectionPoolProvider.withPrivatePool(JiraViburConnectionPoolProvider.java:69) at com.atlassian.jira.bc.dataimport.AbstractBackupTaskRunner.lambda$null$0(AbstractBackupTaskRunner.java:59) at java.util.Optional.map(Optional.java:215) at com.atlassian.jira.bc.dataimport.AbstractBackupTaskRunner.lambda$runWithSeparateContextAsync$1(AbstractBackupTaskRunner.java:58) at java.util.concurrent.CompletableFuture$AsyncSupply.run(CompletableFuture.java:1590) at java.util.concurrent.CompletableFuture$AsyncSupply.exec(CompletableFuture.java:1582) at java.util.concurrent.ForkJoinTask.doExec(ForkJoinTask.java:289) at java.util.concurrent.ForkJoinPool$WorkQueue.runTask(ForkJoinPool.java:1056) at java.util.concurrent.ForkJoinPool.runWorker(ForkJoinPool.java:1692) at java.util.concurrent.ForkJoinWorkerThread.run(ForkJoinWorkerThread.java:157) Caused by: com.atlassian.crowd.exception.runtime.OperationFailedException at com.atlassian.jira.bc.dataimport.identity.DefaultIdpSafeOperations.withRetry(DefaultIdpSafeOperations.java:139) at com.atlassian.jira.bc.dataimport.identity.DefaultIdpSafeOperations.importUser(DefaultIdpSafeOperations.java:122) at com.atlassian.jira.bc.dataimport.identity.UsersAndGroupsImportHelper.createNewUserWithGroupMemberships(UsersAndGroupsImportHelper.java:242) at com.atlassian.jira.bc.dataimport.identity.UsersAndGroupsImportHelper.transferUsersToCrowd(UsersAndGroupsImportHelper.java:199) ... 14 more Caused by: java.net.SocketTimeoutException: Read timed out at java.net.SocketInputStream.socketRead0(Native Method) at java.net.SocketInputStream.socketRead(SocketInputStream.java:116) at java.net.SocketInputStream.read(SocketInputStream.java:171) at java.net.SocketInputStream.read(SocketInputStream.java:141) at sun.security.ssl.InputRecord.readFully(InputRecord.java:465) at sun.security.ssl.InputRecord.read(InputRecord.java:503) at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:973) at sun.security.ssl.SSLSocketImpl.readDataRecord(SSLSocketImpl.java:930) at sun.security.ssl.AppInputStream.read(AppInputStream.java:105) at org.apache.http.impl.io.SessionInputBufferImpl.streamRead(SessionInputBufferImpl.java:137) at org.apache.http.impl.io.SessionInputBufferImpl.fillBuffer(SessionInputBufferImpl.java:153) at org.apache.http.impl.io.SessionInputBufferImpl.readLine(SessionInputBufferImpl.java:282) at org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:138) at org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:56) at org.apache.http.impl.io.AbstractMessageParser.parse(AbstractMessageParser.java:259) at org.apache.http.impl.DefaultBHttpClientConnection.receiveResponseHeader(DefaultBHttpClientConnection.java:163) at org.apache.http.impl.conn.CPoolProxy.receiveResponseHeader(CPoolProxy.java:165) at org.apache.http.protocol.HttpRequestExecutor.doReceiveResponse(HttpRequestExecutor.java:273) at org.apache.http.protocol.HttpRequestExecutor.execute(HttpRequestExecutor.java:125) at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:272) at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:185) at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89) at org.apache.http.impl.execchain.ServiceUnavailableRetryExec.execute(ServiceUnavailableRetryExec.java:85) at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:111) at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185) at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83) at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108) at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:56) at com.atlassian.idp.client.IdentityPlatformClientImpl.makeRequestWithEntityBody(IdentityPlatformClientImpl.java:507) at com.atlassian.idp.client.IdentityPlatformClientImpl.importUser(IdentityPlatformClientImpl.java:391) at com.atlassian.jira.bc.dataimport.identity.DefaultIdpSafeOperations.lambda$importUser$2(DefaultIdpSafeOperations.java:122) at com.atlassian.jira.util.retry.Retryer$Retriable.call(Retryer.java:80) at com.atlassian.jira.bc.dataimport.identity.DefaultIdpSafeOperations.withRetry(DefaultIdpSafeOperations.java:132) ... 17 more