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  1. Jira Cloud
  2. JRACLOUD-67484

Webhook calls fail if destination URL contains special characters

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Details

    Description

      Summary

      There are cases where base64 code is needed to be sent as a URL argument on the JIRA webhook so that JIRA can authentic to the recipient webhook server. Special characters on these URL arguments are not sent out properly from JIRA.

      Steps to Reproduce

      • Create a webhook in JIRA
      • Specify a URL argument containing special characters. (i.e. code=asdasohdoasdoasd==)
      • Trigger the event

      Expected Results

      Special characters should be sent as part of the URL arguments.

      Actual Results

      Format Webhook URL Received
      Plain Text https://www.webhhook_server.com/endpoint?code=asdasohdoasdoasd==&test=test POST /endpoint?code=asdasohdoasdoasd&test=test&user_id=admin&user_key=admin
      URL Encoded https://www.webhhook_server.com/endpoint?code=asdasohdoasdoasd%3D%3D POST /endpoint?code=asdasohdoasdoasd%253D%253D&user_id=admin&user_key=admin

      Notes

      This can happen more frequently with endpoints generated on Azure. Usually, the generated endpoint will end with double equal signs, which are removed when the webhook is fired by JIRA.

      Workaround

      • This workaround already worked for a few customers affected by the BUG, it consists in trying to generate another authorization key in the Azure side making sure that it doesn't contain any special characters.

      Attachments

        Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-42579 WebHook convert the space character %20 into %2520 thus failing the call.

          • Medium - Medium priority issues
          • Gathering Impact

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-42579 WebHook converts the percent character % into %25 thus failing the call.

          • Low - Low priority issues
          • Gathering Impact
          was cloned as

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-71214 Webhook calls fail if destination URL contains special characters

          • Low - Low priority issues
          • Long Term Backlog

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            People

              Unassigned Unassigned
              rmacalinao Ramon M
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              Dates

                Created:
                Updated:
                Resolved: