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  1. Jira Cloud
  2. JRACLOUD-67435

JQL search for custom field IS EMPTY is not returning any results

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    Description

      Symptoms

      • A custom field called "myCustomField" is created, and is assigned globally to all projects/issue types
      • Some issues have a value for this field, some do not
      • Searching for myCustomField IS EMPTY using JQL returns no results, despite there being known issues with an empty value for that custom field

      Work around

      You can either open a support request in support.atlassian.com in order to have this issue fixed, or you can use the below workaround:

      1. Save the below search as a filter named e.g. "SAVED FILTER" (replace CUSTOM_FIELD with the actual custom field name):
        CUSTOM_FIELD is not EMPTY 
        
      2. Run the below search and see that this works:
        NOT filter = "SAVED FILTER"
        

      For details see:

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              Unassigned Unassigned
              mtokar Michael Tokar
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              Dates

                Created:
                Updated:
                Resolved: