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Bug
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Resolution: Obsolete
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Medium
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14
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Severity 2 - Major
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NOTE: This bug report is for JIRA Cloud .
Summary
- A JIRA backup with attachments fails with a Media API timeout and displays the following error:
Export error
Map failed
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Timestamp:
Environment
- JIRA Cloud v1000.1154.0 with attachments
Steps to Reproduce
- Go to Backup Manager
- Tick option to Include attachments
- Click on "Create Backup for Cloud or Server"
Expected Results
JIRA Backup completes and a link is displayed to download the full backup zip file.
Actual Results
The below exception appears in JIRA log:
current:@40000000597b98e32e68b6e4 2017-07-28 13:04:41,777 Long running task: OnDemandBackup ERROR 557057:159x1 /rest/obm/1.0/runbackup [c.a.o.backupmanager.rest.OnDemandBackupTask] Failure during task executing. Task's service: com.atlassian.ondemand.backupmanager.service.JiraBackupService@aaf3a4 current:@40000000597b98e32e68beb4 com.atlassian.ondemand.backupmanager.backuppolicy.BackupManagerException: Error: PROBLEM_DURING_EXPORT. current:@40000000597b98e32e68c29c com.atlassian.ondemand.backupmanager.backuppolicy.BackupManagerException: Error: BACKUP_MOVE_ERROR. Undefined Media API error
Full error logged:
current:@40000000597b98e325b509bc 2017-07-28 13:04:41,632 Long running task: OnDemandBackup INFO 557057: 770x49159x1 /rest/obm/1.0/runbackup [c.a.o.b.service.MediaApiBackupStore.privacy-safe] Export uploaded. Size: 438 MB, Duration: PT13.172S, Result: FAILURE
current:@40000000597b98e32bbd691c 2017-07-28 13:04:41,732 pool-764-thread-2 WARN 557057: /rest/obm/1.0/runbackup [c.a.j.m.util.MediaApiChunkedUploader.privacy-safe] Terminating failure of chunk upload ChunkPosition{chunkStartPosition=83886080, chunkSize=41943040}, failure Failure{cause=java.nio.channels.AsynchronousCloseException, reason=TRANSPORT_ERROR, message='null', httpStatusCode=null}.
current:@40000000597b98e32e1324a4 2017-07-28 13:04:41,772 Long running task: OnDemandBackup ERROR 557057: 770x49159x1 /rest/obm/1.0/runbackup [c.a.o.b.service.JiraBackupService.privacy-safe] Problem with exporting JIRA. Exception logged in non-privacy-safe log
current:@40000000597b98e32e4eb2bc 2017-07-28 13:04:41,773 Long running task: OnDemandBackup ERROR 557057: 770x49159x1 /rest/obm/1.0/runbackup [c.a.o.backupmanager.service.JiraBackupService] Problem with exporting JIRA
current:@40000000597b98e32e4eba8c com.atlassian.ondemand.backupmanager.backuppolicy.BackupManagerException: Error: BACKUP_MOVE_ERROR.
current:@40000000597b98e32e4eba8c at com.atlassian.ondemand.backupmanager.service.MediaApiBackupStore.copyFileToFilestore(MediaApiBackupStore.java:97)
current:@40000000597b98e32e4eddb4 at com.atlassian.ondemand.backupmanager.service.JiraBackupService.backup(JiraBackupService.java:157)
current:@40000000597b98e32e4ee19c at com.atlassian.ondemand.backupmanager.rest.OnDemandBackupTask.run(OnDemandBackupTask.java:90)
current:@40000000597b98e32e4ee19c at com.atlassian.ondemand.backupmanager.longrunning.ManagedTask.run(ManagedTask.java:39)
current:@40000000597b98e32e68b6e4 2017-07-28 13:04:41,777 Long running task: OnDemandBackup ERROR 557057:159x1 /rest/obm/1.0/runbackup [c.a.o.backupmanager.rest.OnDemandBackupTask] Failure during task executing. Task's service: com.atlassian.ondemand.backupmanager.service.JiraBackupService@aaf3a4
current:@40000000597b98e32e68beb4 com.atlassian.ondemand.backupmanager.backuppolicy.BackupManagerException: Error: PROBLEM_DURING_EXPORT.
current:@40000000597b98e32e68c29c com.atlassian.ondemand.backupmanager.backuppolicy.BackupManagerException: Error: BACKUP_MOVE_ERROR.
current:@40000000597b98e32e68e1dc at com.atlassian.ondemand.backupmanager.service.JiraBackupService.backup(JiraBackupService.java:164)
current:@40000000597b98e32e68e5c4 at com.atlassian.ondemand.backupmanager.rest.OnDemandBackupTask.run(OnDemandBackupTask.java:90)
current:@40000000597b98e32e68e5c4 at com.atlassian.ondemand.backupmanager.longrunning.ManagedTask.run(ManagedTask.java:39)
current:@40000000597b98e32e6908ec Caused by: com.atlassian.ondemand.backupmanager.backuppolicy.BackupManagerException: Error: BACKUP_MOVE_ERROR.
current:@40000000597b98e32e69188c at com.atlassian.ondemand.backupmanager.service.MediaApiBackupStore.copyFileToFilestore(MediaApiBackupStore.java:97)
current:@40000000597b98e32e69188c at com.atlassian.ondemand.backupmanager.service.JiraBackupService.backup(JiraBackupService.java:157)
current:@40000000597b98e32e6991a4 2017-07-28 13:04:41,777 Long running task: OnDemandBackup WARN 557057: 770x49159x1 201.22.212.136 /rest/obm/1.0/runbackup [c.a.o.backupmanager.rest.OnDemandBackupTask] com.atlassian.ondemand.backupmanager.service.JiraBackupService@aaf3a4 fails to provide text via configured resource bundle. Can't find resource for bundle java.util.PropertyResourceBundle, key backupmanager.PROBLEM_DURING_EXPORT. Trying to resolve directly.
current:@40000000597b98e40eaae7dc 2017-07-28 13:04:42,239 pool-764-thread-1 INFO 557057:150afb61-9fb7-438c-9470-afc208c1a4d0 770x49159x1 /rest/obm/1.0/runbackup [c.a.j.m.metric.MediaApiServiceClientMetrics.privacy-safe] Published MediaApiAnalyticsEvent
current:@40000000597b98e40eb6bb34 2017-07-28 13:04:42,246 pool-764-thread-1 WARN 557057:150afb61-9fb7-438c-9470-afc208c1a4d0 770x49159x1 /rest/obm/1.0/runbackup [c.a.j.m.util.MediaApiChunkedUploader.privacy-safe] Terminating failure of chunk upload ChunkPosition{chunkStartPosition=0, chunkSize=41943040}, failure Failure{cause=java.nio.channels.ClosedByInterruptException, reason=TRANSPORT_ERROR, message='null', httpStatusCode=null}
Notes
A backup without attachments succeeds.
Workaround
A retry of the backup with attachments may succeed as it depends on an external service load.
Contact Cloud Support to check the directory /data/jirastudio/jira/home/export as the file is usually exported correctly to that location before the error.
- is cloned from
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- Closed
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