cwd_directory_attribute missing data in some Cloud exports

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    • 5
    • Severity 1 - Critical

      Summary

      Some Cloud exports do not appear to contain required information for JIRA's cwd_directory_attribute table.

      Steps to Reproduce

      1. Export for server, from JIRA Cloud
      2. Restore resulting data into JIRA Server
      3. Attempt to login as sysadmin

      Expected Results

      Successful login.

      Actual Results

      The below exception is thrown in the atlassian-jira.log file:

      2017-06-22 10:28:00,568 http-nio-8080-exec-6 ERROR      [o.a.c.c.C.[.[localhost].[/].[default]] Servlet.service() for servlet [default] in context with path [] threw exception
com.atlassian.crowd.exception.PasswordEncoderNotFoundException: You cannot get a null password encoder from the factory
	at com.atlassian.crowd.password.factory.PasswordEncoderFactoryImpl.checkArgument(PasswordEncoderFactoryImpl.java:158)
	at com.atlassian.crowd.password.factory.PasswordEncoderFactoryImpl.getInternalEncoder(PasswordEncoderFactoryImpl.java:55)
	at com.atlassian.crowd.directory.AbstractInternalDirectory.authenticate(AbstractInternalDirectory.java:419)
	at com.atlassian.crowd.directory.AbstractInternalDirectory.processAuthentication(AbstractInternalDirectory.java:256)
	at com.atlassian.crowd.directory.AbstractInternalDirectory.authenticate(AbstractInternalDirectory.java:222)
	at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.authenticateUser(DirectoryManagerGeneric.java:311)
	at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.authenticateUser(ApplicationServiceGeneric.java:198)
	at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticate(CrowdServiceImpl.java:75)
	at com.atlassian.jira.security.login.JiraSeraphAuthenticator.crowdServiceAuthenticate(JiraSeraphAuthenticator.java:75)
	at com.atlassian.jira.security.login.JiraSeraphAuthenticator.authenticate(JiraSeraphAuthenticator.java:49)
	at com.atlassian.seraph.auth.DefaultAuthenticator.login(DefaultAuthenticator.java:88)
	... 13 filtered
	at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
	... 20 filtered
	at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
	... 10 filtered
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
	... 4 filtered
	at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
	... 29 filtered
	at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
	... 28 filtered
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.lang.Thread.run(Thread.java:745)

      Notes

      Examining the contents of the exported backup's entities.xml file, there won't be any lines that start with: 

      <DirectoryAttribute

      Workaround

      Documented in Knowledge Base here: PasswordEncoderNotFoundException during login after restoring from Cloud Export

            Assignee:
            Oliver Hookins (Inactive)
            Reporter:
            Russell Stadler (Inactive)
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            Watchers:
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              Created:
              Updated:
              Resolved: