Details
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Bug
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Resolution: Fixed
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Low
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None
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2
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Severity 3 - Minor
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Description
When creating an issue in the desktop software we do not use the Description field and have replaced it with a custom field. The Description field is disabled and hidden in the desktop software.
When creating an issue from the mobile app, the Description field is visible. Since it is disabled in the desktop layout, if a mobile user so much as clicks in the description field they cannot complete creating the ticket. The following error is received when trying to create an issue after editing the description field: "Field 'description' cannon be set. It is not on the appropriate screen, or unknown."
We need to be able to edit the mobile app layout to remove the Description field and change the order of how the fields show on the screen.