Details
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Bug
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Resolution: Obsolete
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Medium
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None
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15
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Severity 2 - Major
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Description
Summary
When sending an email to the default JIRA inbox, jira@instancename.atlassian.net, the emails are being bounced back with a failed delivery message.
Environment
JIRA Cloud
Steps to Reproduce
- Send an email to jira@instancename.atlassian.net
Expected Results
Email is received by JIRA, and issue or comment is created.
Actual Results
No ticket/comment is created and an email is received with the following failed delivery message.
'This message could not be delivered.
Action: failed
Final-Recipient: rfc822; jira@instancename.atlassian.net
Original-Recipient: rfc822; jira@instancename.atlassian.net
Diagnostic-Code: smtp; 550 5.1.1 Mailbox does not exist
Status: 5.1.1'
Workaround
Atlassian support has a manual workaround to re-enable the mailbox. Please raise a ticket with support to have this resolved.