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  1. Jira Cloud
  2. JRACLOUD-66368

Attach Screenshot Applet Doesn't Work in Firefox

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    Description

      The applet will load, ask you to update your JAVA plugin (even if you've previously done this), then not paste a captured screenshot. I reproduced this on the latest version of OSX and the latest version of Firefox.

      The work around here: https://confluence.atlassian.com/display/JIRAKB/Unable+to+Attach+Images+Using+the+Screenshot+Applet+in+Firefox worked neither for me nor the customer.

      Workaround:
      Use the HTML5 version: https://marketplace.atlassian.com/plugins/com.atlassian.plugins.jira-html5-attach-images

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          is related to

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-30713 Java applet for attaching screenshots to case hangs on OS X 10.8.2

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-33431 Using the "attach screenshot" applet crashes Firefox

          • Low - Low priority issues
          • Closed

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              Unassigned Unassigned
              cbenard Carlen Benard (Inactive)
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                Created:
                Updated:
                Resolved: