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  1. Jira Cloud
  2. JRACLOUD-66324

Import gets stuck reindexing while doing the Magic Potions after a successful import

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    Description

      Problem

      When doing a JIRA Import, on the UI screen the reindex gets stuck for hours in the same reindex %. In the logs we see many:

      ... /secure/admin/StudioImport!import.jspa [atlassian.jira.index.AccumulatingResultBuilder] Indexing failed for Issue - '15519'
      .../secure/admin/StudioImport!import.jspa [atlassian.jira.index.AccumulatingResultBuilder] java.nio.channels.ClosedByInterruptException
      

      until it stucks there for hours.

      This may not affect all imports.

      Workaround

      Contact Support who will restart the instance, do a full reindex and finish the import manually if it had attachments, logos and avatars.

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              ohernandez@atlassian.com Oswaldo Hernandez (Inactive)
              mfernandezbadii Mauro Badii
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