Unable to access/delete new projects

Users are experiencing issues when creating new projects in JIRA OnDemand.

Steps to Reproduce

1. Click Projects > Create Project from the main navigation. This brings up the Select Project Type screen.

2. Select a project type (e.g. Simple Issue Tracking) and click Next.

3. Complete the wizard steps (including providing the project name, key, and lead) and hit Submit.

Result

• The Simple Issue Tracking screen remains up indefinitely with an activity indicator spinning next to the Back button.
• Navigating to the Projects administration page lists the new project but clicking the link (or browsing to it using the /browse/KEY convention) results in the Project Does Not Exist error. Similarly, browsing to the individual project administration tab (/plugins/servlet/project-config/KEY) results in an error message.
• Trying to delete the project results in the Project Does Not Exist error.

Workaround

Raise a support ticket at support.atlassian.com under OnDemand Support to have your JIRA instance restarted.