Uploaded image for project: 'Jira Cloud'
  1. Jira Cloud
  2. JRACLOUD-66000

Attaching Screenshot function no longer works

    XMLWordPrintable

Details

    Description

      Attaching a screenshot results in an error using IE 11, works in Chrome. This was previously working.

      Steps:
      1. Create a bug
      2. Reopen bug and select "More>Attach Screenshot"
      3. Take a screenshot and copy it into the Attach Screenshot window using Crtl+v
      4. Click Upload

      Actual: Error displayed "The error occurred during image upload - you will need to try the pasting image again. Sorry for the inconvenience."
      Expected: Screenshot should be attached to the bug

      This has been working previously

      Workaround: You can save the screenshot as a file and attach the file to the bug. This actually attaches it as a screenshot and labels it using the name of the file.

      Attachments

        1. image-2017-11-02-12-58-06-449.png
          510 kB
        2. screenshot-1.png
          58 kB
        3. screenshot-2 - workaround.png
          15 kB

        Issue Links

          Activity

            People

              mkempa Marcin Kempa
              4f7093cee6e9 Bev Sanders
              Votes:
              8 Vote for this issue
              Watchers:
              14 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: