Summary

Admin migrated a Cloud instance of JIRA/Confluence to a new base URL. During the migration to the new JIRA/Confluence instance, inactive users became active.

Environment

• JIRA Cloud
• Confluence Cloud

Steps to Reproduce

1. Create a user in JIRA Cloud
2. Deactive user. Make inactive.
3. Follow the steps under "JIRA + Confluence Instances" in this URL:
   https://confluence.atlassian.com/display/CLOUDKB/Changing+the+Cloud+Instance+URL+Address+or+Migrating+to+a+New+Cloud+Instance
4. Log into the new instance. Users that were once inactive are now active

Expected Results

For users to migrate over to the new Cloud instance with the correct status.

Actual Results

Users are flipped from inactive to active.

Workaround

To deactivate users via the User Management tab in the new Cloud Instance.