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  1. Jira Cloud
  2. JRACLOUD-65801

All users are logged out of JIRA Cloud every 1 or 2 minutes

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    Description

      All users are being logged out every 1 minute on instances that are integrated with JIVE
      https://www.jivesoftware.com/

      It started happening on April 21st and affects all users, all browsers, all connections.

      The apache access_log records:

      165.254.226.241 204.93.64.4 - [28/Apr/2015:04:47:17 -0400] "POST /rest/auth/latest/session HTTP/1.0" 200 234 410634 "-" "Apache-HttpClient/4.2.4 (java 1.5)"

      The IP: 204.93.64.4 belongs to JIVE Software: whois

      Workaround:
      Disable JIVE integration or ask Cloud Support team to block all content from that IP until there is a permanent solution.

      Attachments

        Issue Links

          derived from

          Suggestion - CWD-4271 As an admin, I want to bulk-expire SSO sessions

          • Closed
          is caused by

          Suggestion - CWD-4342 Don't try to invalidate a session ID of an empty string

          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-41559 Some REST calls return 200 with no body and AUTHENTICATED_FAILED

          • Medium - Medium priority issues
          • Gathering Impact
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-65853 Upgrade Crowd to 2.8.3+

          • Medium - Medium priority issues
          • Closed

          Suggestion - CWD-4342 Don't try to invalidate a session ID of an empty string

          • Closed
          mentioned in

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              Unassigned Unassigned
              mfernandezbadii Mauro Badii
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                Updated:
                Resolved: