Unable to open JIRA issues in JIRA Cloud

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    • Type: Bug
    • Resolution: Invalid
    • Priority: Medium
    • Component/s: None

      When selecting an issue in the Issue Navigator the detail panel will remain blank after around 60 seconds an error is displayed.

      Unexpected error
      "There was an unexpected error while loading the issue."

      When an issue opened directly (example: https://<your instance here>.atlassian.net/browse/JRA-101), the page will not finish loading.
      No error is displayed and the page remain empty.

      Workaround

      In the Manage Addons administration panel find Atlassian Connect - Plugin.
      Disable the addon and re-enable the addon

        1. unexpected_error.png
          17 kB
          davy
        2. jira-error.png
          142 kB
          sravan.modugula

            Assignee:
            Unassigned
            Reporter:
            davy (Inactive)
            Votes:
            1 Vote for this issue
            Watchers:
            7 Start watching this issue

              Created:
              Updated:
              Resolved: