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  1. Jira Cloud
  2. JRACLOUD-65397

Unable to load JIRA attachment

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    Description

      Users are not able to load JIRA attachment, the page keep spinning There is a Javascript error on the console:

      Error from console: 
      Uncaught Error: jira/fileviewer/module-backend/asynchronous missing ajs
      batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:9
      

      The reason for this is disabled Hipchat for JIRA plugin - or rather the fact that we deployed code that depends on front end component ('ajs') provided by that plugin in other place (file viewer) - and because of that file preview doesn't work with disabled Hipchat for JIRA plugin (which users did disable in past manually, or got disabled by some-other-factor).

      Workaround

      Load the attachment in a new tab or use the 'Download' Functionality.

      Possible manual fix

      For some instances it's possible to re-enable HipChat for JIRA plugin. But sometimes it won't start (due to dependencies).

      Attachments

        1. 367618.xls
          10 kB
        2. Bildschirmfoto 2016-04-26 um 10.49.18.png
          Bildschirmfoto 2016-04-26 um 10.49.18.png
          75 kB
        3. Bildschirmfoto 2016-04-26 um 10.49.18.png
          Bildschirmfoto 2016-04-26 um 10.49.18.png
          75 kB
        4. CandidateRegandEnrollment (Madurai).xls
          173 kB
        5. Capture.PNG
          Capture.PNG
          31 kB
        6. screenshot-1.png
          screenshot-1.png
          93 kB
        7. screenshot-2.png
          screenshot-2.png
          93 kB

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              Unassigned Unassigned
              adiallo Abdoulaye Kindy Diallo (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: