Summary

Transition cannot be done due to a condition that is always returning false, even though it was supposed to return true. The condition is the following:

The field Security Level will have to be equal to value 'SomeString'. Compared as String.

It works if the same condition is used but comparing the Option ID instead of String.

Environment

Cloud JIRA v1000.110.0

Steps to Reproduce

1. Add this condition to a workflow transitions:

   The field Security Level will have to be equal to value 'ABC'. Compared as String.

2. Change the Issue Security and make the issue be in the 'Security Level' 'ABC' (so the condition should be true)
3. You won't see the transition even though you should be able to
4. Remove the condition and you see the transition

So the Value Field condition is not working when comparing 'Security Levels'

Expected Results

To be able to transition the issue since the condition is supposed to return true

Actual Results

Not able to see the transition

Workaround

1. Compare using 'Option ID' instead of string
2. Use Security Level ID instead of name (I tested and it worked)