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Bug
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Resolution: Won't Fix
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Low
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None
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Severity 3 - Minor
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NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.
Internal Escalation
Summary
This is from https://support.atlassian.com/servicedesk/browse/JST-223755. Pivotal importer is failing specifically for https://architrave.atlassian.net but is having no problems at https://leods92.atlassian.net. Seems like there might be some data on architrave that is causing the failure.
Investigation Done
2016-09-28 13:50:48,422 INFO - Import started by schlossmacher using com.atlassian.jira.plugins.importer.imports.pivotal.PivotalDataBean
2016-09-28 13:50:48,582 INFO - ------------------------------
2016-09-28 13:50:48,583 INFO - Importing: Users
2016-09-28 13:50:48,583 INFO - ------------------------------
2016-09-28 13:50:48,584 INFO - Only new items will be imported
2016-09-28 13:50:48,765 INFO - 4 users associated with import. All of them imported as inactive, this can be changed after import in User Access step.
2016-09-28 13:50:48,765 INFO - ------------------------------
2016-09-28 13:50:48,765 INFO - Finished Importing : Users
2016-09-28 13:50:48,766 INFO - ------------------------------
2016-09-28 13:50:48,766 INFO - 0 users successfully created.
2016-09-28 13:50:48,766 INFO - Retrieving projects...
2016-09-28 13:50:48,766 INFO - Project ExternalProject{id='911958', key='PIV', externalName='ArchAssets', name='Pivotal'} exists and found correctly.
2016-09-28 13:50:48,825 ERROR - Unexpected failure occurred. Importer will stop immediately. Data may be in an unstable state
java.lang.RuntimeException: Error setting up Pivotal Rapid Board for project PIV
at com.atlassian.jira.plugins.importer.imports.pivotal.PivotalDataBean$3.afterProjectCreated(PivotalDataBean.java:359)
at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importProject(DefaultJiraDataImporter.java:670)
at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:370)
at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:26)
at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:15)
at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:445)
at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:413)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:216)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.NullPointerException
at com.atlassian.jira.plugins.importer.appbridge.software.JimJiraSoftwareAccessorImpl.createRapidBoard(JimJiraSoftwareAccessorImpl.java:131)
at com.atlassian.jira.plugins.importer.imports.pivotal.PivotalDataBean$3.afterProjectCreated(PivotalDataBean.java:354)
... 11 more
2016-09-28 13:50:48,831 INFO - No issues need to be reindexed.
- I've tried removing every schemes as suggested at https://confluence.atlassian.com/jirakb/subsequent-imports-from-pivotal-tracker-fails-with-java-lang-exception-779160728.html
- Checking the rapid board but nothing seems out of the ordinary.
Need Help With...
Need to identify what is causing the problem.
- is related to
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- Closed
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