IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
Uploaded image for project: 'Jira Platform Cloud'
  1. Jira Platform Cloud
  2. JRACLOUD-64464

Provide the ability to CSV import comment based on the its visibility

    • 284
    • 101
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Issue Summary

      CSV import is not able to specify whether an issue's comment is private or not. All comments are added as public.

      Steps to Reproduce

      1. Try to export one issue which has a few comments restricted to the group in a CSV file.
      2. Import the CSV file to a target project.
      3. An issue with comments is imported successfully but the comments restriction is removed and all the comments in the issue are public.

        Expected Results

      It should have the same comments restriction after the CSV import for the issue.

      Actual Results

      Private comments are visible to all and the comments restrictions are removed.

      Workaround

      Currently, there is no known workaround for this behavior. 

      Previous Description:

      At the moment, CSV importer only allows comments to be mapped to comment body and it is not possible to maintain the visibility of the comments. For example, the comment belongs to a Service Desk issue and it is an internal comment. After the import, the comment will be automatically set to public.

      Thus, it would be great if CSV importer can provide an option to set the visibility of the comment during the mapping field process.

        1. screenshot-1.png
          screenshot-1.png
          675 kB
        2. screenshot-2.png
          screenshot-2.png
          1.02 MB

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Platform Cloud'
            1. Jira Platform Cloud
            2. JRACLOUD-64464

            Provide the ability to CSV import comment based on the its visibility

              • 284
              • 101
              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                Issue Summary

                CSV import is not able to specify whether an issue's comment is private or not. All comments are added as public.

                Steps to Reproduce

                1. Try to export one issue which has a few comments restricted to the group in a CSV file.
                2. Import the CSV file to a target project.
                3. An issue with comments is imported successfully but the comments restriction is removed and all the comments in the issue are public.

                  Expected Results

                It should have the same comments restriction after the CSV import for the issue.

                Actual Results

                Private comments are visible to all and the comments restrictions are removed.

                Workaround

                Currently, there is no known workaround for this behavior. 

                Previous Description:

                At the moment, CSV importer only allows comments to be mapped to comment body and it is not possible to maintain the visibility of the comments. For example, the comment belongs to a Service Desk issue and it is an internal comment. After the import, the comment will be automatically set to public.

                Thus, it would be great if CSV importer can provide an option to set the visibility of the comment during the mapping field process.

                  1. screenshot-1.png
                    screenshot-1.png
                    675 kB
                  2. screenshot-2.png
                    screenshot-2.png
                    1.02 MB

                        Unassigned Unassigned
                        nhassan Nur Asnida Hassan (Inactive)
                        Votes:
                        148 Vote for this issue
                        Watchers:
                        97 Start watching this issue

                          Created:
                          Updated:

                            Unassigned Unassigned
                            nhassan Nur Asnida Hassan (Inactive)
                            Votes:
                            148 Vote for this issue
                            Watchers:
                            97 Start watching this issue

                              Created:
                              Updated: