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  1. Jira Cloud
  2. JRACLOUD-63646

Add Pagination to Importer Code to Prevent Timeouts from Trello Import

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    Description

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      Summary

      Attempting to import from Trello using JIM generates a timeout error; Trello support suggests adding 'pagination to the import code' so that it does not timeout

      Environment

      • 7.1.0-OD-02

      Steps to Reproduce

      1. Attempt Import from Trello

      Expected Results

      Trello data is imported into the Cloud

      Actual Results

      Import fails and generates an HTTP 408 Error:

      2015-11-06 20:15:20,263 ERROR - Unexpected failure occurred. Importer will stop immediately. Data may be in an unstable state
com.atlassian.jira.plugins.importer.trello.fetch.TrelloParseException: Error "<!DOCTYPE html>
<html lang="en">
<head>
  <!-- meta -->
  <meta http-equiv="Content-Type" content="text/html; charset=utf-8">
  <meta http-equiv="X-UA-Compatible" content="IE=Edge,chrome=1">
  <meta name="language" content="en-US">
  <meta name="viewport" content="maximum-scale=1.0,width=device-width,initial-scale=1.0">
  <!-- title -->
  <title>Trello Server Error</title>
  <!-- css -->
  <style type="text/css">

    * {
      margin: 0;
      padding: 0;
    }
    body {
      background: #F0F0F0;
      font: 14px/18px Arial, "Helvetica Neue", sans-serif;
      text-align: center;
    }
    #surface {
      margin: 40px auto;
      position: relative;
      width: 480px;
    }
    h1 {
      color: #222;
      font-size: 22px;
      font-weight: bold;
      line-height: 26px;
      margin-bottom: 10px;
    }
    p {
      margin-bottom: 10px;
    }

    @media all and (max-width: 480px) {
      #surface {
        margin: 40px 10px;
        width: 100%;
      }
    }

  </style>
</head>

<body>
  <div id="surface">

    <div style="text-align:center; padding:30px"><img src="https://d2k1ftgv7pobq7.cloudfront.net/images/maintenance/SleepyTaco.png" alt="Sleepy Taco" title="Sleepy Taco" /></div>

    <h1>Oh no! 408!</h1>

    <p>
    Taco says “Request Timeout”, but what does he know? He's just a dog.
    </p>

  </div>
</body>
</html>" returned when getting cards for board with ID {1}.

      Notes

      Customer Engaged with Trello Support and indicated that:

      The trello folks said you need to add pagination to the importer code so that it dosent timeout.

      Workaround

      CSV Import

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          is related to

          Suggestion - JRASERVER-63646 Add Pagination to Importer Code to Prevent Timeouts from Trello Import

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              Dates

                Created:
                Updated:
                Resolved: