Uploaded image for project: 'Jira Cloud'
  1. Jira Cloud
  2. JRACLOUD-62660

Possibility to configure JIRA mail handler to mark emails as read (not deleted) after they are processed

    XMLWordPrintable

Details

    • 10
    • 49

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      It would be nice to have the possibility to configure mail handlers in JIRA to leave the messages on the mail server after they have been processed.
       
      A similar behavior to the one seen in Service Desk when using IMAP:

      If you use IMAP, emails are marked as read (not deleted) after they are processed by JIRA Service Desk.

      (source: https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html)

      Also, users who have configured Microsoft OAuth tend to get their emails deleted once it is processed and there is no way to preserve them at this point

      Attachments

        Issue Links

          is related to

          Suggestion - JRASERVER-62660 Possibility to configure JIRA mail hanlder to mark emails as read (not deleted) after they are processed

          • Closed
          mentioned in

          Page Loading...

          Activity

            People

              7645729f7e9f Arbaaz Gowher
              dbonotto Dario B
              Votes:
              56 Vote for this issue
              Watchers:
              42 Start watching this issue

              Dates

                Created:
                Updated: