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  1. Jira Cloud
  2. JRACLOUD-62250

Issue collector not loading/appear when user has no access to JIRA but has Confluence Access

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    Description

      NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

      Summary

      Issue collector not loading/appear when user has no access to JIRA but has Confluence (as example) Access.

      Environment

      Instance must have JIRA and CONFLUENCE installed and an issue collector being used. (Tests were made in cloud environment)
      Also, this HTML embedded code bed can be used for testing http://www.csgnetwork.com/htmlcodetest.html

      Steps to Reproduce

      1. Create an issue collector
      2. Assign a proper default reporter
      3. Create a user limited to access confluence only (must not be allowed to access JIRA and)
      4. Log in to JIRA as that user (either logging out and entering that user credentials or using the log "in as user" feature)
      5. Paste the Issue Collector html code in the test site i.e: http://www.csgnetwork.com/htmlcodetest.html and test it.

        Expected Results

      Should be able to open an issue normally using the collector.

      Actual Results

      When using the "log in as user" feature, it shows the issue collector tab, but won't load (stuck on loading wheel). When entering user credentials in confluence, then trying to test the issue collector, the collector tab won't show.

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      Notes

      Took a deep check and couldn't find any related bug.

      Workaround

      Log out from Atlassian applications before using it, or use access with incognito mode.

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              Unassigned Unassigned
              emasiero Eduardo Masiero
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              Dates

                Created:
                Updated:
                Resolved: