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  1. Jira Cloud
  2. JRACLOUD-59637

Import error message is not meaningful

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    Description

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      When the JIRA import utility fails to import from another JIRA instance, the error message does not indicate why the import failed. There is no exception code or cause listed and no access to a log of the import process. Without this information, the administrator cannot understand why the import process failed or take steps to rectify the situation.

      Example of the error message generated by the import process.
      code
      Description: Failed to successfully import JIRA.
      Time: 2016-02-02 11:20:39
      Level: error
      Exception:
      code

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          Suggestion - JRASERVER-59637 Import error message is not meaningful

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              Unassigned Unassigned
              5cc476d3c5d1 GaryL
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