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  1. Jira Platform Cloud
  2. JRACLOUD-46830

REST API /rest/auth/1/session 401 with correct credentials

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      NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

      Status Update

      Please notice that the session endpoint does not work with the API Tokens.

      The REST API seems to be rejecting valid credentials.

      URL hit is https://INSTANCE.atlassian.net/rest/auth/1/session, getting a 401 with correct credentials.

      Workaround

      Most of the times this happens because of the bruteforce protection mechanism. A way to have this working again is to reset the password for the user in id.atlassian.com by going to:

      If this is not applicable because you didn't have a password previously set in id.atlassian.com and therefore you cannot use the change-password form. Then do the following:

      1. Go to https://id.atlassian.com/login/resetpassword
      2. Enter you email, complete the CAPTCHA and click on Send
      3. Once you receive the password reset email, do not click on the button to Access but on the link below that says "reset password".
      4. Fill up the new password and you are done.

              Unassigned Unassigned
              jms823803360 Jamie Sellick
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                Created:
                Updated:
                Resolved: