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Bug
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Resolution: Fixed
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Low
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None
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None
NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.
When new users are logging in to JIRA, they will be redirected to:
- https://<instance name>/secure/WelcomeToJIRA.jspa
The page will keep refreshing and they are not able to do anything. It only affects Atlassian Cloud users (only some of them)
Update:
After 00:00am EST 25/02, it should have been fixed. If you still encounter this issue, please create a support ticket so that we can investigate further on it.
- is related to
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- Closed
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[JRACLOUD-42192] JIRA welcome page keeps redirecting for new users
| Workflow | Original: JIRA Bug Workflow w Kanban v6 - Restricted [ 1851769 ] | New: JAC Bug Workflow v3 [ 3356301 ] |
| Status | Original: Resolved [ 5 ] | New: Closed [ 6 ] |
| Description |
Original:
When new users are logging in to JIRA, they will be redirected to: - https://<instance name>/secure/WelcomeToJIRA.jspa The page will keep refreshing and they are not able to do anything. It only affects Atlassian Cloud users (only some of them) Update: After 00:00am EST 25/02, it should have been fixed. If you still encounter this issue, please create a support ticket so that we can investigate further on it. |
New:
{panel:bgColor=#e7f4fa} *NOTE:* This bug report is for *JIRA Cloud*. Using *JIRA Server*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRASERVER-42192]. {panel} When new users are logging in to JIRA, they will be redirected to: - https://<instance name>/secure/WelcomeToJIRA.jspa The page will keep refreshing and they are not able to do anything. It only affects Atlassian Cloud users (only some of them) Update: After 00:00am EST 25/02, it should have been fixed. If you still encounter this issue, please create a support ticket so that we can investigate further on it. |
| Link |
New:
This issue is related to |
| Project Import | New: Sat Apr 01 19:36:47 UTC 2017 [ 1491075407146 ] |
This still appears to be a problem when attempting to navigate to "/secure/MyJiraHome.jspa". Two out of ten users currently have this issue and are unable to view the system dashboard landing page like the other 8 users. I've attempted to reset security roles, remove and re-add the user, etc. but nothing seems to resolve the issue for the two users. We have a manual workaround by removing the "decorator" query parameter, but this is an annoyance since our system dashboard is used heavily.