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Suggestion
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Resolution: Unresolved
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None
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9
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NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.
For example:
1. Support Staff Submits Bug
2. Developers resolve bug which sets due date 5 days from transition
3. Support/QA test, confirm fix, close bug
- is related to
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JRACLOUD-62041 A feature to change the Due Date to relative date
- Closed
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JRASERVER-39346 Ability to set due date automatically by a workflow post function
- Closed
Landed on this ticket because of a question about the lack of configuration possibilities in Automation feature in the Service Desk software: https://community.atlassian.com/t5/Jira-Service-Desk-questions/For-automation-rules-in-JIRA-Service-Desk-is-there-a-way-to-set/qaq-p/859398
Seems like it will never get enough interest as long as Atlassian is selling automation add-ons that have the same/better features.
All fields should support a JQL, CRON expressions and parameters like {today} to set dates automatically.