Hi,

Our client, who uses JIRA with us, frequently complains about the useless state of this feature, so I checked it out myself.

This particular test system is running OS X Mavericks, Java Version 7 Update 51, Google Chrome 32.0.1700.107 and Mozilla Firefox 27.0.1.

These are my findings:

• Google Chrome has abysmal support for Java, so you pretty much can't use Chrome to use this feature.

• When using Firefox, if the popup window seems stuck on the Java logo, click on the logo and the correct form appears.

• If this works, it requires you to have stored the screenshot in your clipboard. On Mac OS X, this can be done like so:
  • Command+Control+Shift+3: takes a screenshot of the entire screen and saves it to the Clipboard
  • Command+Control+Shift+4: enables you to select an area, which it takes a screenshot of and saves it to the Clipboard

• HOWEVER, in my tests in Firefox, after hitting the paste button, the form becomes completely unresponsive.