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  1. Jira Platform Cloud
  2. JRACLOUD-35657

Firefox fails to render certain attachments

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    • Icon: Bug Bug
    • Resolution: Answered
    • Icon: Medium Medium
    • Issue - View
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      NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

      Summary of Bug

      When using Firefox (tested with 24), certain attachments are unable to be loaded. During the first try to access the attachment, the popup is empty, and all subsequent tries to access the attachment will return an error : The requested content cannot be loaded. Please try again later.

      Steps to reproduce

      1. Use the image 'Unbenannt.png' (attached to this ticket) as an attachment in JIRA
      2. Try to access the attachment

      What we know

      • Issue only happens when using Firefox (Chrome and IE works fine)
      • The affected attachments are only .png image files
      • Not all .png files are affected; new ones can be viewed fine. However, attachments that are at least a few days old will face this issue.
      • In Firefox 24, and JIRA 5.2, (with their attachment) I could reproduce the behavior in my local instance (own data)
      • In Firefox 24, JIRA 6.1, their attachment could be viewed fine
      • In Chrome, the attachment could be viewed regardless of JIRA version

        1. Refresh2.jpg
          21 kB
          raj-kumar2
        2. Unbenannt.png
          70 kB
          Joe Wai Tye

              Unassigned Unassigned
              jtye Joe Wai Tye (Inactive)
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                Created:
                Updated:
                Resolved: