Mentioning users in the issue description on issue creation does not send out notifications

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    • 10
    • Severity 3 - Minor

      NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

      Issue Summary
      While creating an issue, and you mention a user in the issue's description, a notification for the mention is not sent out. The notification will only be sent out if you mention the user after the issue is created, but not during issue creation.

      In this screenshot Notification2.jpg, the notification is sent only after I have mentioned the user after the issue has been created. The first mention was not sent out.

      Steps to Replicate

      1. Create an issue in a JIRA instance that has outgoing mail configured.
      2. In the description field while creating the issue, mention a user using the "@mention" function.
      3. Create the issue.

      Expected Result
      JIRA would send out a notification for issue creation as well as one to the user mentioned in the description.

      Actual Result
      JIRA sends out only a notification to confirm issue creation.

        1. Notification2.jpg
          50 kB
          Daniel Leng

            Assignee:
            Oliver Hookins (Inactive)
            Reporter:
            Daniel Leng (Inactive)
            Votes:
            13 Vote for this issue
            Watchers:
            19 Start watching this issue

              Created:
              Updated:
              Resolved: