Creating Issues and Comments mail handler doesn't add CC fields to watcher on issue that is already created

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    • Type: Suggestion
    • Resolution: Won't Do
    • Component/s: None

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      Steps to reproduce:

      1. Create SMTP mail Server
      2. Setup POP/IMAP mail server and a create a new issue or add a comment to an existing issue mail handler and check the CC Watchers field
      3. Send an email with the cc field to some other email address(which the user is register in JIRA) to the mail server and JIRA expectedly create a issue from it and added cc field email address into watchers of that issue.
      4. After that, if continue to reply that email it will actually comment on that issue however if the cc field of the mail address is added some other email address, it won't add those email address as watchers.

      Customer expectation

      The CC Watchers function should work even when user commenting on the exisiting issues that is created by the mail handler.

            Assignee:
            Unassigned
            Reporter:
            Daryl Chuah (Inactive)
            Votes:
            3 Vote for this issue
            Watchers:
            2 Start watching this issue

              Created:
              Updated:
              Resolved: