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  1. Jira Platform Cloud
  2. JRACLOUD-31838

Attaching screenshot throws ClassNotFoundException com.atlassian.jira.screenshot.applet.ScreenshotApplet.class

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      NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

      The 'Attach Screenshot' action fails with the following error:

      ClassNotFoundException com.atlassian.jira.screenshot.applet.ScreeshotApplet.class

      The workaround is to take a screenshot using your operating system's usual method and then upload the resulting file using JIRA's 'Attach file' action.

      Update

      This has been fixed for all Atlassian OnDemand instances. Safari browser might require its cache to be cleared before the fix will be in effect.

            [JRACLOUD-31838] Attaching screenshot throws ClassNotFoundException com.atlassian.jira.screenshot.applet.ScreenshotApplet.class

            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 - Restricted [ 1851672 ] New: JAC Bug Workflow v3 [ 3355097 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            jonah (Inactive) made changes -
            Description Original: The 'Attach Screenshot' action fails with the following error:

            *{{ClassNotFoundException com.atlassian.jira.screenshot.applet.ScreeshotApplet.class}}*

            The workaround is to take a screenshot using [your operating system's usual method|http://www.take-a-screenshot.org/] and then upload the resulting file using JIRA's 'Attach file' action.

            h4. Update
            This has been fixed for all Atlassian OnDemand instances. *Safari* browser might require its cache to be cleared before the fix will be in effect.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Cloud*. Using *JIRA Server*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRASERVER-31838].
              {panel}

            The 'Attach Screenshot' action fails with the following error:

            *{{ClassNotFoundException com.atlassian.jira.screenshot.applet.ScreeshotApplet.class}}*

            The workaround is to take a screenshot using [your operating system's usual method|http://www.take-a-screenshot.org/] and then upload the resulting file using JIRA's 'Attach file' action.

            h4. Update
            This has been fixed for all Atlassian OnDemand instances. *Safari* browser might require its cache to be cleared before the fix will be in effect.
            jonah (Inactive) made changes -
            Link New: This issue is related to JRASERVER-31838 [ JRASERVER-31838 ]
            vkharisma made changes -
            Project Import New: Sat Apr 01 19:36:47 UTC 2017 [ 1491075407146 ]
            Confluence Escalation Bot (Inactive) made changes -
            Oswaldo Hernandez (Inactive) made changes -
            Owen made changes -
            Michael Andreacchio made changes -
            Michael Andreacchio made changes -
            Michael Andreacchio made changes -

              Unassigned Unassigned
              mfahd Fahd
              Affected customers:
              1 This affects my team
              Watchers:
              26 Start watching this issue

                Created:
                Updated:
                Resolved: