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  1. Jira Platform Cloud
  2. JRACLOUD-30688

IMAP login to a shared mailbox

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      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      When using telnet for imap you can write:
      ? login domain-abc/user-123/mailbox-456 pword
      this way you can with a service account access another group/persons mailbox with the correct rights offcause.
      But I can't make it to work for the IMAP setup in JIRA. If I write domain-abc/user-123/mailbox-456 in the username field i get an error when testing (authentication failed).
      Can the IMAP JIRA implementation access a shared mailbox? and how to config?

      Workaround courtesy of david.dixon:

      A3 BAD User is authenticated but not connected error message when using JIRA with Office365

            [JRACLOUD-30688] IMAP login to a shared mailbox

            Belto made changes -
            Link New: This issue was cloned as JRACLOUD-93437 [ JRACLOUD-93437 ]
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            Component/s New: System - Mail Server - Incoming [ 63894 ]
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            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
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            Comment [ A comment with security level 'atlassian-staff' was removed. ]

              Unassigned Unassigned
              eb117b3e12b1 Carsten Beck-Astrup
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                Created:
                Updated:
                Resolved: