Uploaded image for project: 'Jira Platform Cloud'
  1. Jira Platform Cloud
  2. JRACLOUD-30688

IMAP login to a shared mailbox

XMLWordPrintable

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      When using telnet for imap you can write:
      ? login domain-abc/user-123/mailbox-456 pword
      this way you can with a service account access another group/persons mailbox with the correct rights offcause.
      But I can't make it to work for the IMAP setup in JIRA. If I write domain-abc/user-123/mailbox-456 in the username field i get an error when testing (authentication failed).
      Can the IMAP JIRA implementation access a shared mailbox? and how to config?

      Workaround courtesy of david.dixon:

      A3 BAD User is authenticated but not connected error message when using JIRA with Office365

            [JRACLOUD-30688] IMAP login to a shared mailbox

            Belto made changes -
            Link New: This issue was cloned as JRACLOUD-93437 [ JRACLOUD-93437 ]
            Gerson Gutierrez made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 989202 ]
            Jairo Rodriguez made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 940612 ]
            ajaiswal made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 732962 ]
            Arbaaz Gowher (Inactive) made changes -
            Component/s New: System - Mail Server - Incoming [ 63894 ]

            Evan Nixon added a comment -

            I can't believe this is still an issue. I've also had to do a password reset workaround for the shared 365 inbox, this seems like exactly the type of the thing that a shared service desk would definitely support?

            Evan Nixon added a comment - I can't believe this is  still  an issue. I've also had to do a password reset workaround for the shared 365 inbox, this seems like exactly the type of the thing that a shared service desk would  definitely  support?
            Nicole made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 527893 ]
            James Sinclair (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 506408 ]
            J Sheehy (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 506098 ]

            Michael Brown added a comment -

            A potential work around for those interested, relates to Jira Service Desk email handlers as shared mailboxs are functional in Service Desk

            https://jira.atlassian.com/browse/JSDCLOUD-9392?error=login_required&error_description=Login+required&state=f0f9ec6a-68d2-4154-bc44-4593ab97941f

            Michael Brown added a comment - A potential work around for those interested, relates to Jira Service Desk email handlers as shared mailboxs are functional in Service Desk https://jira.atlassian.com/browse/JSDCLOUD-9392?error=login_required&error_description=Login+required&state=f0f9ec6a-68d2-4154-bc44-4593ab97941f

              Unassigned Unassigned
              eb117b3e12b1 Carsten Beck-Astrup
              Votes:
              10 Vote for this issue
              Watchers:
              58 Start watching this issue

                Created:
                Updated:
                Resolved: