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  1. Jira Cloud
  2. JRACLOUD-30146

Clicking attach screenshot (without Java JRE installed) should inform user and provide link. (Currently take user to unhelpful Oracle page)

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    Description

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      Accessing our JIRA 5.1.4 installation from a new notebook, on clicking "Attach Screenshot", the user is taken to an Oracle page which is not helpful (http://www.oracle.com/technetwork/java/index.html) - there is no message or information about Java needing to be installed.

      It would be helpful if:

      • a message is displayed explaining that Java needs to be installed.
      • a link to the Java tester page: http://javatester.org/version.html (which also links to the download page)
        brief instructions included on which link to click, i.e. "JRE" Download
      • a link to relevant more info page (this one?) on Atlassian.com is provided

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          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-31407 Screenshot Applet redirects to Oracle website

          • Medium - Medium priority issues
          • Closed
          is related to

          Suggestion - JRASERVER-30146 Clicking attach screenshot (without Java JRE installed) should inform user and provide link. (Currently take user to unhelpful Oracle page)

          • Closed

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              Unassigned Unassigned
              657bed524ee6 Chris Keeble
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              Dates

                Created:
                Updated:
                Resolved: