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  1. Jira Platform Cloud
  2. JRACLOUD-29106

Better messaging when there is an error in rendering attachment web panel

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      When there is a problem in parsing a file, for example a corrupted zip file for e.g.:

      2012-07-24 21:05:12.337121500 2012-07-24 21:05:12,334 TP-Processor14 ERROR sysadmin 1265x24125x1 30xmyz 211.24.247.39,131.103.26.83 /browse/TEST-17 [jira.web.component.ModuleWebComponentImpl] Error rendering web panel: com.atlassian.jira.jira-view-issue-plugin:attachmentmodule (null)
      2012-07-24 21:05:12.337124500 java.lang.IllegalArgumentException: invalid extra field length
      2012-07-24 21:05:12.337124500 	at java.util.zip.ZipEntry.setExtra(ZipEntry.java:232)
      2012-07-24 21:05:12.337125500 	at org.apache.commons.compress.archivers.zip.ZipArchiveEntry.setExtra(ZipArchiveEntry.java:455)
      2012-07-24 21:05:12.337137500 	at org.apache.commons.compress.archivers.zip.ZipArchiveEntry.addExtraField(ZipArchiveEntry.java:351)
      2012-07-24 21:05:12.337137500 	at org.apache.commons.compress.archivers.zip.ZipArchiveEntry.mergeExtraFields(ZipArchiveEntry.java:625)
      2012-07-24 21:05:12.337138500 	at org.apache.commons.compress.archivers.zip.ZipArchiveEntry.setExtra(ZipArchiveEntry.java:440)
      2012-07-24 21:05:12.337139500 	at org.apache.commons.compress.archivers.zip.ZipFile.resolveLocalFileHeaderData(ZipFile.java:833)
      2012-07-24 21:05:12.337140500 	at org.apache.commons.compress.archivers.zip.ZipFile.<init>(ZipFile.java:208)
      2012-07-24 21:05:12.337141500 	at org.apache.commons.compress.archivers.zip.ZipFile.<init>(ZipFile.java:182)
      2012-07-24 21:05:12.337154500 	at org.apache.commons.compress.archivers.zip.ZipFile.<init>(ZipFile.java:143)
      2012-07-24 21:05:12.337154500 	at com.atlassian.jira.issue.attachment.AttachmentZipKit.isZip(AttachmentZipKit.java:174)
      2012-07-24 21:05:12.337155500 	at com.atlassian.jira.plugin.viewissue.AttachmentBlockContextProvider.shouldExpandAsZip(AttachmentBlockContextProvider.java:197)
      

      If this happens, JIRA will stop displaying the attachment panel nicely but throws this error message instead:

      Error rendering 'com.atlassian.jira.jira-view-issue-plugin:attachmentmodule'. Please contact your JIRA administrators.

      This behaviour does not exist in JIRA 5.0.x

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        4. panel-error.png
          panel-error.png
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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Platform Cloud'
            1. Jira Platform Cloud
            2. JRACLOUD-29106

            Better messaging when there is an error in rendering attachment web panel

              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

                When there is a problem in parsing a file, for example a corrupted zip file for e.g.:

                2012-07-24 21:05:12.337121500 2012-07-24 21:05:12,334 TP-Processor14 ERROR sysadmin 1265x24125x1 30xmyz 211.24.247.39,131.103.26.83 /browse/TEST-17 [jira.web.component.ModuleWebComponentImpl] Error rendering web panel: com.atlassian.jira.jira-view-issue-plugin:attachmentmodule (null)
                2012-07-24 21:05:12.337124500 java.lang.IllegalArgumentException: invalid extra field length
                2012-07-24 21:05:12.337124500 	at java.util.zip.ZipEntry.setExtra(ZipEntry.java:232)
                2012-07-24 21:05:12.337125500 	at org.apache.commons.compress.archivers.zip.ZipArchiveEntry.setExtra(ZipArchiveEntry.java:455)
                2012-07-24 21:05:12.337137500 	at org.apache.commons.compress.archivers.zip.ZipArchiveEntry.addExtraField(ZipArchiveEntry.java:351)
                2012-07-24 21:05:12.337137500 	at org.apache.commons.compress.archivers.zip.ZipArchiveEntry.mergeExtraFields(ZipArchiveEntry.java:625)
                2012-07-24 21:05:12.337138500 	at org.apache.commons.compress.archivers.zip.ZipArchiveEntry.setExtra(ZipArchiveEntry.java:440)
                2012-07-24 21:05:12.337139500 	at org.apache.commons.compress.archivers.zip.ZipFile.resolveLocalFileHeaderData(ZipFile.java:833)
                2012-07-24 21:05:12.337140500 	at org.apache.commons.compress.archivers.zip.ZipFile.<init>(ZipFile.java:208)
                2012-07-24 21:05:12.337141500 	at org.apache.commons.compress.archivers.zip.ZipFile.<init>(ZipFile.java:182)
                2012-07-24 21:05:12.337154500 	at org.apache.commons.compress.archivers.zip.ZipFile.<init>(ZipFile.java:143)
                2012-07-24 21:05:12.337154500 	at com.atlassian.jira.issue.attachment.AttachmentZipKit.isZip(AttachmentZipKit.java:174)
                2012-07-24 21:05:12.337155500 	at com.atlassian.jira.plugin.viewissue.AttachmentBlockContextProvider.shouldExpandAsZip(AttachmentBlockContextProvider.java:197)
                

                If this happens, JIRA will stop displaying the attachment panel nicely but throws this error message instead:

                Error rendering 'com.atlassian.jira.jira-view-issue-plugin:attachmentmodule'. Please contact your JIRA administrators.

                This behaviour does not exist in JIRA 5.0.x

                  1. 40094.jpg
                    40094.jpg
                    110 kB
                  2. 40097.jpg
                    40097.jpg
                    110 kB
                  3. 40100.jpg
                    40100.jpg
                    110 kB
                  4. panel-error.png
                    panel-error.png
                    11 kB

                        Unassigned Unassigned
                        amohdaris Azwandi Mohd Aris (Inactive)
                        Votes:
                        1 Vote for this issue
                        Watchers:
                        3 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            amohdaris Azwandi Mohd Aris (Inactive)
                            Votes:
                            1 Vote for this issue
                            Watchers:
                            3 Start watching this issue

                              Created:
                              Updated:
                              Resolved: