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Suggestion
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Resolution: Won't Fix
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None
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None
NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.
In conjunction with CONF-25060, JIRA should automatically disabled the other directories if SSO is turn on
When using Crowd SSO, all other user directories are ignored and there is nothing in the UI that indicates this to the user. There is a note in the setup documentation but this can be missed. For example, this means once SSO is established the user will be confused as to why they can no longer login with a user from their internal directory (say the confluence internal administrator) as normally adding any other kind of user directory would not disable all others like the Crowd SSO entry does.
Possible ways to get around this when Crowd SSO is enabled
- Disable all other user directories
- Warn user when editing user directories
- Warn upon initial setup
- is related to
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CWD-2535 Internal directory users not able to login to application ( JIRA and Confluence) if SSO is enabled.
- Closed
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CONFCLOUD-25060 Disable user directories when Crowd SSO authenticator is in use
- Closed
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JRASERVER-28994 Disable other user directories when Crowd SSO authenticator is in use
- Closed