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  1. Jira Server and Data Center
  2. JRASERVER-40986

Images are not embedded inline in filter subscription emails



    • Bug
    • Resolution: Unresolved
    • Low
    • None
    • 6.3.10, 8.13.3, 8.13.12, 8.20.1, 8.13.18, 8.20.11
    • Email notifications


      Icons/Images are not embedded in-line when JIRA sends filter subscription emails. This causes problems for users who access their email from outside the firewall.

      Steps to reproduce
      Create a filter
      Add a subscription
      Run the subscription

      Expected results
      Notification is sent displaying all images inline successfully

      Actual Results
      Notification is sent but the images are not inlined.
      No icons will be displayed if the email client is not able to reach the JIRA server due to firewall / network restrictions



      We have the issue in the 8.x version too. Avatars are not loading in the Jira Filter subscription email for the single-user custom fields.

      Steps to reproduce

      1. Create a single-user custom fields and map it to the relevant issue screen.
      2. Create an issue and assign a user with avatar to above created custom field.
      3. Create a Filter and select the custom field column.
      4. Add a subscription and run it.

      Expected Result

      Notification is sent with the avatars rendering fine.

      Actual Result

      Avatar is not displaying properly.



        Issue Links



              Unassigned Unassigned
              malmeida Marcus Silveira
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