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Details

Type: Bug
Resolution: Unresolved
Priority: Low
Fix Version/s: None
Affects Version/s: 6.0.6, 6.1.2, 6.2.5, 6.3.10, 6.3.15, 6.4.1, 6.4.11, 7.1.2, 7.1.4, 7.2.6, 7.4.0, 7.3.6, 8.2.2, 8.20.5
Component/s: Infrastructure & Services - Application Lifecycle
Labels:
- affects-server
- pse-request

Introduced in Version:
6
Support reference count:
85
Symptom Severity:
Severity 3 - Minor
UIS:
5
Bug Fix Policy:
View Atlassian Server bug fix policy

Description

Steps to Replicate the Problem:

Install JIRA 6.3.10
Start JIRA using startup.sh
Install a couple of plugins. E.g.:
- JIRA Agile;
- JIRA Portfolio;
- JIRA Service Desk;
Stop JIRA using shutdown.sh

Expected Behavior

JIRA would shutdown gracefully without showing errors, and the Tomcat process would be stopped.

Actual Behavior

JIRA throws errors during the shutdown process, and erratically doesn't stop the Tomcat process.

Example of Shutdown:

2014-11-17 16:24:04,848 localhost-startStop-2 INFO      [atlassian.jira.startup.DefaultJiraLauncher] Stopping launchers
2014-11-17 16:24:04,871 localhost-startStop-2 INFO      [atlassian.plugin.manager.DefaultPluginManager] Shutting down the plugin system
2014-11-17 16:24:07,217 Timer-1 WARN      [springframework.context.annotation.CommonAnnotationBeanPostProcessor] Invocation of destroy method failed on bean with name 'devtoolsWorkflowEventBridge': org.springframework.osgi.service.ServiceUnavailableException: service matching filter=[(&(objectClass=com.atlassian.event.remote.RemoteEventListenerRegistrar)(objectClass=com.atlassian.event.remote.RemoteEventListenerRegistrar))] unavailable
2014-11-17 16:24:07,259 Timer-1 INFO      [plugins.dvcs.listener.DvcsAddUserListener] Attempting to unregister listener ...
2014-11-17 16:24:07,260 Timer-1 INFO      [plugins.dvcs.listener.DvcsAddUserListener] Listener unregistered ...
2014-11-17 16:24:07,266 Timer-1 INFO      [plugins.dvcs.scheduler.DvcsScheduler] DvcsScheduler job handler unregistered
2014-11-17 16:24:08,010 Timer-1 INFO      [jira.plugins.monitor.MonitoringScheduler] Unscheduling metrics collector...
2014-11-17 16:24:08,011 Timer-1 INFO      [jira.plugins.monitor.MonitorLauncher] Stopped JIRA monitoring
2014-11-17 16:24:08,249 Timer-1 WARN      [beans.factory.support.DisposableBeanAdapter] Invocation of destroy method failed on bean with name 'launcher': org.springframework.osgi.service.ServiceUnavailableException: service matching filter=[(&(objectClass=com.atlassian.sal.api.scheduling.PluginScheduler)(objectClass=com.atlassian.sal.api.scheduling.PluginScheduler))] unavailable
2014-11-17 16:24:08,436 Timer-1 INFO      [atlassian.servicedesk.lifecycle]

*********************************************************************************
JIRA ServiceDesk v2.1 #DevVersion built 2014-10-31T04:13:57.449-02:00 - stopping...
*********************************************************************************

2014-11-17 16:24:18,434 localhost-startStop-2 ERROR      [internal.util.concurrent.RunnableTimedExecution] Closing runnable for context NonValidatingOsgiBundleXmlApplicationContext(bundle=com.atlassian.servicedesk, config=osgibundle:/META-INF/spring/*.xml) did not finish in 10000ms; consider taking a snapshot and then shutdown the VM in case the thread still hangs
2014-11-17 16:24:28,436 localhost-startStop-2 ERROR      [internal.util.concurrent.RunnableTimedExecution] Closing runnable for context NonValidatingOsgiBundleXmlApplicationContext(bundle=com.atlassian.jira.plugins.workinghours, config=osgibundle:/META-INF/spring/*.xml) did not finish in 10000ms; consider taking a snapshot and then shutdown the VM in case the thread still hangs
2014-11-17 16:24:38,438 localhost-startStop-2 ERROR      [internal.util.concurrent.RunnableTimedExecution] Closing runnable for context NonValidatingOsgiBundleXmlApplicationContext(bundle=com.radiantminds.roadmaps-jira, config=osgibundle:/META-INF/spring/*.xml) did not finish in 10000ms; consider taking a snapshot and then shutdown the VM in case the thread still hangs
2014-11-17 16:24:38,438 Timer-1 WARN      [springframework.context.annotation.CommonAnnotationBeanPostProcessor] Invocation of destroy method failed on bean with name 'serviceDeskLauncher': org.springframework.osgi.service.ServiceUnavailableException: service matching filter=[(objectClass=com.atlassian.upm.api.license.PluginLicenseEventRegistry)] unavailable
2014-11-17 16:24:38,439 Timer-1 INFO      [atlassian.servicedesk.lifecycle]

*********************************************************************************
JIRA ServiceDesk v2.1 #DevVersion built 2014-10-31T04:13:57.449-02:00 - stopping...
*********************************************************************************

2014-11-17 16:24:48,440 localhost-startStop-2 ERROR      [internal.util.concurrent.RunnableTimedExecution] Closing runnable for context NonValidatingOsgiBundleXmlApplicationContext(bundle=com.atlassian.plugins.atlassian-chaperone, config=osgibundle:/META-INF/spring/*.xml) did not finish in 10000ms; consider taking a snapshot and then shutdown the VM in case the thread still hangs
2014-11-17 16:24:58,442 localhost-startStop-2 ERROR      [internal.util.concurrent.RunnableTimedExecution] Closing runnable for context NonValidatingOsgiBundleXmlApplicationContext(bundle=com.pyxis.greenhopper.jira, config=osgibundle:/META-INF/spring/*.xml) did not finish in 10000ms; consider taking a snapshot and then shutdown the VM in case the thread still hangs
2014-11-17 16:25:08,440 Timer-1 WARN      [springframework.context.annotation.CommonAnnotationBeanPostProcessor] Invocation of destroy method failed on bean with name 'launcher': org.springframework.osgi.service.ServiceUnavailableException: service matching filter=[(objectClass=com.atlassian.upm.api.license.PluginLicenseEventRegistry)] unavailable
2014-11-17 16:25:08,444 localhost-startStop-2 ERROR      [internal.util.concurrent.RunnableTimedExecution] Closing runnable for context NonValidatingOsgiBundleXmlApplicationContext(bundle=com.atlassian.plugins.atlassian-client-resource, config=osgibundle:/META-INF/spring/*.xml) did not finish in 10000ms; consider taking a snapshot and then shutdown the VM in case the thread still hangs
2014-11-17 16:25:08,461 Timer-1 INFO      [greenhopper.service.logging.LogSupport]

*********************************************************************************
Atlassian GreenHopper v6.6.13 #8178361f26f6d33d built 2014-11-05T03:53:38.428-02:00 - plugin stopping...
*********************************************************************************

2014-11-17 16:25:18,495 FelixStartLevel WARN      [pocketknife.internal.tracker.InvartiantModuleTrackerImpl] The module com.atlassian.servicedesk.collaborator.access is required by the plugin JIRA Service Desk and can't be disabled
2014-11-17 16:25:18,495 FelixStartLevel INFO      [atlassian.plugin.manager.DefaultPluginManager] Returned module for key 'com.atlassian.servicedesk:com.atlassian.servicedesk.collaborator.access' was null. Not enabling.
2014-11-17 16:25:18,497 FelixStartLevel WARN      [pocketknife.internal.tracker.InvartiantModuleTrackerImpl] The module com.atlassian.servicedesk.agent.access is required by the plugin JIRA Service Desk and can't be disabled
2014-11-17 16:25:18,497 FelixStartLevel INFO      [atlassian.plugin.manager.DefaultPluginManager] Returned module for key 'com.atlassian.servicedesk:com.atlassian.servicedesk.agent.access' was null. Not enabling.
2014-11-17 16:25:18,498 FelixStartLevel WARN      [pocketknife.internal.tracker.InvartiantModuleTrackerImpl] The module sd-abp-auth is required by the plugin JIRA Service Desk and can't be disabled
2014-11-17 16:25:18,498 FelixStartLevel INFO      [atlassian.plugin.manager.DefaultPluginManager] Returned module for key 'com.atlassian.servicedesk:sd-abp-auth' was null. Not enabling.
2014-11-17 16:25:18,503 FelixStartLevel WARN      [pocketknife.internal.tracker.InvartiantModuleTrackerImpl] The module external-customer-lockout-filter is required by the plugin JIRA Service Desk and can't be disabled
2014-11-17 16:25:18,503 FelixStartLevel INFO      [atlassian.plugin.manager.DefaultPluginManager] Returned module for key 'com.atlassian.servicedesk:external-customer-lockout-filter' was null. Not enabling.

Workaround (for JIRA not shutting down):

Start and Shutdown JIRA using start-jira and stop-jira instead. If using JIRA WAR, use the following:

./bin/shutdown.sh 300 -force

This will kill Tomcat in 300 seconds if it doesn't successfully stop before.

Attachments

Issue Links

is related to

JRASERVER-22070 JIRA slow to shutdown

Closed

JRASERVER-43723 Improve built-in shutdown scripts to force a Tomcat shutdown if first attempt fails

Gathering Interest

is caused by: CPLUG-115 Loading...

mentioned in: Page Loading...; Page Loading...

JIRA Hangs and Throw Errors During Shutdown