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  1. Jira Server and Data Center
  2. JRASERVER-37574

Unable to log in after JIRA OnDemand restore into JIRA Standalone

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      Description

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Problem
      After fully restoring a fresh OnDemand backup into a fresh JIRA 6.2.1 instance, no user is able to log into the application.

      Expected results
      JIRA should allow all users to successfully log into the application

      Actual Results
      All users (including sysadmin) get a "You do not have a permission to log in. If you think this is incorrect, please contact your JIRA administrators." error message.
      atlassian-jira.security.log displays the following

      2014-03-20 13:46:56,834 http-bio-8080-exec-1 anonymous 826x106x1 1p3qqqo 127.0.0.1 /rest/gadget/1.0/login The user 'sysadmin' is NOT AUTHORIZED to perform to login for this request
      2014-03-20 13:46:56,834 http-bio-8080-exec-1 anonymous 826x106x1 1p3qqqo 127.0.0.1 /rest/gadget/1.0/login login : 'sysadmin' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.
      

      No error is logged into catalina.out (or atlassian.jira.log).

      Everything seems correct in the database side (cwd_user/app_user/cwd_membership/cwd_directory tables)

      Workaround

      • Import OnDemand backup using JIRA 6.2
      • Shutdown the instance
      • Start JIRA 6.2.1 pointing to the JIRA 6.2 database
        JIRA will upgrade the 6.2 database and you can use your JIRA 6.2.1 successfully

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              Assignee:
              Unassigned
              Reporter:
              malmeida Marcus Silveira
              Votes:
              6 Vote for this issue
              Watchers:
              26 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: