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  1. Jira Data Center
  2. JRASERVER-32382

Disable Incremental Synchronization not working

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      JIRA is connected with Crowd, that syncs with an LDAP that does not support incremental synchronization and even after disabling the incremental sync in JIRA's directory settings, you keep receiving:

      2013-04-01 10:00:03,234 QuartzWorker-0 WARN [directory.ldap.cache.EventTokenChangedCacheRefresher] Incremental synchronisation is not available. Falling back to full synchronisation
com.atlassian.crowd.event.IncrementalSynchronisationNotAvailableException: Incremental synchronisation is not guaranteed to be available
 at com.atlassian.crowd.integration.rest.service.RestCrowdClient.getCurrentEventToken(RestCrowdClient.java:948)
 at com.atlassian.crowd.directory.RemoteCrowdDirectory.getCurrentEventToken(RemoteCrowdDirectory.java:651)
 at com.atlassian.crowd.directory.ldap.cache.EventTokenChangedCacheRefresher.synchroniseAll(EventTokenChangedCacheRefresher.java:45)
 at com.atlassian.crowd.directory.DbCachingRemoteDirectory.synchroniseCache(DbCachingRemoteDirectory.java:619)
 at com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.synchronise(DirectorySynchroniserImpl.java:63)
 at com.atlassian.crowd.directory.DbCachingDirectoryPoller.pollChanges(DbCachingDirectoryPoller.java:50)
 at com.atlassian.crowd.manager.directory.monitor.poller.DirectoryPollerJob.execute(DirectoryPollerJob.java:34)

      Crowd version is 2.3.6 using a Delegated Auth Directory

              Unassigned Unassigned
              pcora Pedro Cora (Inactive)
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                Created:
                Updated:
                Resolved: