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  1. Jira Data Center
  2. JRASERVER-30699

JAVA_HOME System Variable Picked Up by JIRA Windows Installer

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    Description

      Steps to Reproduce:

      1. Set JAVA_HOME environment system variable to any path (it may be valid or an valid path)
      2. Start Windows Installer for JIRA and complete the installation using Express setup
      3. Click Finish Button

      Expected Results:

      • The JIRA service should start and the browser should show the setup wizard.

      Actual Results:

      • The installer picks up the JAVA_HOME path instead of the bundled JRE path and uses that in the service properties (which can be seen by running tomcat7w.exe //ES//<jira service name>>). This causes the jvm.dll to be pointing to a non-existent location and the service startup fails.

      Workaround

      1. Remove the JAVA_HOME variable from the System and User environment settings
      2. Open a new command prompt in the system and manually add the service as documented here

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        Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-30756 JIRA 5.2.1 Installer Service is NOT created in case of upgrade

          • High - High priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-21502 Config.bat fails after clean stand-alone installation of Jira because of missing environment variables

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-31543 Config.bat fails after setting JRE_HOME or JAVA_HOME to a path that contains a space

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-26168 bin/config.bat needs to be updated so that when installed it uses the bundled JRE

          • Low - Low priority issues
          • Gathering Impact
          mentioned in

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              morzechowski Michal Orzechowski (Inactive)
              rpillai RenjithA
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              Dates

                Created:
                Updated:
                Resolved: